Policies

What to expect when booking a coaching session:

All coaching is done over the phone.

Your business decisions are your own. Laura-Jean will offer opinions, recommendations, insights and places to look for solutions, but she will not tell you how to run your business. Those decisions are yours to make. Laura-Jean Bernhardson is not responsible for any outcomes of the decisions you make.

To make the most of your coaching session, please arrange to be in a quiet space away from distractions and interruptions with good phone reception.

Have paper and a pen ready to take notes.

If part of your package includes filling out a form to submit an overview, please complete that 3 days prior to the coaching call.

 

** While the vast majority of small businesses are a good fit for Laura-Jean's coaching, occasionally there will be a situation that she feels she feels she is not a fit for. In these cases, within the first 15 minutes of the session, she will recognize this and end the session, offering the client a full refund.

** If you buy a package as a gift for someone, and that person does not want to use the service, a full refund will be issued.